Bad News
In March, I lost all electricity to my motorhome on Day 1 of a race in Bradenton, Fl.
A week later when we got home I took the motorhome to Southern Plains in Houston, who is the authorized dealer for my Onan generator. It took them about a week to even look at the motorhome — and then they called to say that it wasn’t the generator, but the inverter — and that it would cost $2700 plus a couple hundred shipping JUST FOR THE PART to get one in time to get fixed for my next race. They couldn’t estimate the labor.
That didn’t sound right to me, so I call the inverter company and they say that it would cost about $650 to fix it at their Houston Local dealer. So I drive 2 hours to get it from Southern Plains, and drop off to be repaired, and then picked it up two hours later to drive the two hours to bring it back to Southern Plains. $650 lighter in the wallet for a board swap, I’m given a 90 day warranty.
Bad News
Two days I go to pick up the motorhome from Southern Plains — and they give me a $1200+ bill — after my alleged discount for the Remove and replace of the Inverter! I mention that it can’t take more than two hours to R&R something like that — and I was assured it is a far bigger job than that.
Bad News
On the way to the last race the inverter craps out again, as has my 90-day warranty.
Good News
I look on-line and find a new one from an authorized dealer with 3-year warranty for $1750 delivered (not $2700 + 250 delivery!), and I buy it.
Today, it took Dallas and I 90 minutes to swap out the old for the new — and we’ve never done this before. I hate being ripped off — you hear me Southern Plains?
Moral: If you don’t want to be ripped off, fix your motorhome yourself, and never take it to Southern Plains!
